FAQs

All orders are shipped from our Auckland warehouse with tracked courier delivery.

All our products are stored in our Auckland warehouse, ensuring fast nationwide delivery:

Dispatch time

1/ In-stock items: Usually shipped the same day or next working day.

2/ Preorder items: Estimated dispatch date is shown under the price on the product page.

Estimated Delivery times after dispatch:

1/ Auckland: Overnight

2/ Rest of North Island: 1–2 working days

3/ South Island: 2–3 working days

4/ Rural deliveries: Allow an additional 1–2 working days

Yes, we are able to ship to PO Boxes.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

If your product was delivered damaged, please contact us at info@dustdevil.co.nz and provide a photo of the damage. We will arrange for the product to be collected, and the damaged product will be replaced.

If you've changed your mind, you can return the item within 14 days, as long as it is in mint condition.

Yes, all of our air duster come with NZ Warranty of 10 years. Our dusters are built to last. This excludes any damage caused by the owner, and general wear and tear.

Yes! We offer one-year warranty on other products. This warranty covers all manufacturing faults or defects. It does not cover wear and tear or damage caused by use, accident or failure to follow care instructions. The warranty is valid for one year from the date of the order received and is available to the original purchaser of the product only.